Logo Ella Verbs

Ella Verbs Refund Policy

Web purchases

If you subscribed via our web version (app.ellaverbs.com), we will offer a refund within 3 days of purchase. Please follow the steps below to apply for a refund:

  1. Log into your Ella Verbs account here
  2. Scroll down, and click "Contact us"
  3. Fill out the form and note that you'd like a refund
  4. We will get back to you as soon as possible

In-app purchases (on Android or iOS)

In general, all payments for in-app purchases are nonrefundable, and there are no refunds or credits available for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request, and we do not have control over it unforunately. However, we have included instructions below on how to request a refund from Google Play or Apple.

Remember to cancel your subscription before requesting a refund. You can find instructions on how to do so here, or feel free to contact us at support@ellaverbs.com.

Request a refund from Google Play (Android)

If you subscribed to Ella Verbs using your Google Play Store account, refunds are handled by Google Play, not us. Here are the steps to request a refund:

  1. Open this link in a web browser.
  2. Sign in with your Google Account.
  3. Find the order you want a refund for.
  4. Find the subscription you want to refund.
  5. Tap "Refund". Follow the instructions.
  6. Select "Request a refund "or "Report a problem" and choose the option that describes your situation.
  7. Complete the form and note that you'd like a refund.
  8. You will see a message saying "Thank you for sharing your concerns." Later you will receive an email about your refund (it can take up to 4 business days).

If you have any issues, please contact us at support@ellaverbs.com

Request a refund from Apple (iOS)

If you subscribed to Ella Verbs using your Apple ID, refunds are handled by Apple, not us. If you wish to request a refund, please visit https://support.apple.com/en-us/HT204084 or follow the steps below:

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to your subscription, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.